This FAQ applies to linen curtains sold on this website and related services.
I. Orders and Shipping
Q1: When will my order be processed?
A: All orders are processed and entered into the shipping process on the same day after successful payment.
Q2: Where is it shipped from?
A: All goods are shipped from our US warehouse.
Q3: How long does shipping take?
A: Standard shipping time is 2 days (subject to actual logistics conditions).
II. Returns and Refunds
Q4: Can I return items?
A: Yes, we support returns within 30 days of receiving the goods.
Q5: How long does it take for a refund to arrive?
A: Refunds will be returned to your original payment account within 3 days after approval.
Q6: What are the conditions for return?
A: The goods must be in basic condition, not affecting resale, and accompanied by order information.
III. Prices and Clearance Notice
Q7: Why are the prices so low? A: Due to market pressures and continuously rising costs, the merchant has decided to clear out inventory at a loss, resulting in some items being sold below cost.
Q8: How long will the clearance sale last?
A: The clearance sale is a limited-time event; it ends when inventory is sold out, and long-term supply cannot be guaranteed.
IV. Product Related
Q9: Are the linen curtains reliable in quality?
A: All products are made of high-quality linen, ensuring a natural texture and basic quality standards.
Q10: Are the colors consistent with the pictures?
A: We try our best to ensure that the actual product matches the pictures, but there may be slight color differences due to different display devices.
V. Customer Support
Q11: How do I contact customer service?
A: You can contact us through the website email or customer service channel. We will reply as soon as possible during working hours.
If you have any other questions, please feel free to contact customer service for further assistance.